GBM Horizons Issue 22 Summer 2005

In a recent road-show held in Kuwait, Oman and Qatar, GBM and IBM showcased the latest range of Tivoli software offerings to be introduced in the region.
      These offerings deliver another major step in helping customers transform their business operations into an on-demand environment. Customers can evaluate their business designs, processes and infrastructure to build responsive and automated IT environments.
      Based on experience with thousands of IBM software and Global Services customer engagements, IBM's new IT service management solutions translate IT processes into manageable pieces, or services, and then automate their integration – much the same way IBM integrates business processes for customers through services-oriented architectures (SOAs).
      As a result, customers will no longer have to manually design IT processes individually within their own silos of operation, and then hand-code their integration across different departments. Instead, they can design IT processes once and automate their integration across all areas of operation, saving time and money.
      Managing IT processes end-to-end helps companies keep people and IT resources focused on business priorities, such as delivering more accurate inventory information to the sales force. This approach also minimizes disruptions caused by common IT changes – such as updating a complex application residing on a dozen servers – which typically cause up to 80% of planned system outages.
      Developed over the past year at IBM's development labs in the United States, Canada and Europe, the solutions span IT process management for change, configuration, release and information lifecycle management. Built on IBM's Tivoli, Rational, WebSphere and DB2 middleware and extending the company's
innovation in self-managing autonomic technology, the solutions include "tool mentors" that help implement actions prescribed by the IT Infrastructure Library (ITIL), a widely used industry guide of best practices.
The launch included IBM’s Tivoli Unified Process, Tivoli Change and Configuration Management Database (CCMDB), Tivoli Process Managers and customised services.

Welcome In this issue... GBM Rewards Participants of Customer Satisfaction Survey GBM Participates in Smartcard Virtual ' Roundtable' IBM Announces New Software to Dramaticaly Simplify Information Integration GBM Provides Linux System Administration Training for GCC Professionals Linux Technical Enablement Session held at GBM Dubai Gulf Business Machines Sponsors and Takes Part in Futurs IT 2005 GBM Employees Attend Professopnal Selling and Communications Skills Training Course Khorafi Business Machines Host Kuwait English School Work Shadowing Programme Students IBM Offers Mainframes Solutions to its Customers IBM's Rational Software Tours the Region Participants Upgrade Skills at GBM GBM Launches Latest Tivoli Offerings GBM Showcases WebSphere Software Top Analyst Firm Positions IBM in Leaders Quadrant for Storage Services New IBM Solutions Help Insurance Companies Speed Claims, Transform Outdates Infrastructure Zasvata Reinforces Design Innovation With IBM PLM Solutions Implemented by CAD - CAM Data IBM Designers to Help Create Breakthrough Products and Business Opportunities Main GBM stories New Horizons (pdf) New Horizons (zip) GBM home page		GBM Launches Latest Tivoli Offerings
		In a recent road-show held in Kuwait, Oman and Qatar, GBM and IBM showcased the latest range of Tivoli software offerings to be introduced in the region. These offerings deliver another major step in helping customers transform their business operations into an on-demand environment. Customers can evaluate their business designs, processes and infrastructure to build responsive and automated IT environments. Based on experience with thousands of IBM software and Global Services customer engagements, IBM's new IT service management solutions translate IT processes into manageable pieces, or services, and then automate their integration – much the same way IBM integrates business processes for customers through services-oriented architectures (SOAs). As a result, customers will no longer have to manually design IT processes individually within their own silos of operation, and then hand-code their integration across different departments. Instead, they can design IT processes once and automate their integration across all areas of operation, saving time and money. Managing IT processes end-to-end helps companies keep people and IT resources focused on business priorities, such as delivering more accurate inventory information to the sales force. This approach also minimizes disruptions caused by common IT changes – such as updating a complex application residing on a dozen servers – which typically cause up to 80% of planned system outages. Developed over the past year at IBM's development labs in the United States, Canada and Europe, the solutions span IT process management for change, configuration, release and information lifecycle management. Built on IBM's Tivoli, Rational, WebSphere and DB2 middleware and extending the company's innovation in self-managing autonomic technology, the solutions include "tool mentors" that help implement actions prescribed by the IT Infrastructure Library (ITIL), a widely used industry guide of best practices. The launch included IBM’s Tivoli Unified Process, Tivoli Change and Configuration Management Database (CCMDB), Tivoli Process Managers and customised services.