Integrated Technology Services - GBM fuses the best with the best
Integration of the best of breed in product and skills is at the core of GBM's culture.
This culture is built from the realisation that business continuity and systems availability has become a very important aspect of Information Technology (IT) deployment. Simply put, GBM knows that the integration of all IT components is at the heart of an optimum result.
GBM's Integrated Technology Services team has cultivated an offer comprising top-notch project management experts able to determine the most effective means of achieving the IT objectives and demands of organisations.
GBM's ITS specialists aim to provide a holistic eye, from deploying resources to end-product functionality, to a reliable fully integrated and secure system, in addition to support and maintenance.
They have acquired solid experience in implementing and supporting hardware and software products, as well as defining, designing and delivering customised solutions in today's multi-faceted business environment.
Nothing is left to chance, as whatever the situation, qualified engineers can get connected to product specialists and design engineering experts on the IBM network. Similarly for networking products, they have direct access to Cisco Certified Internetwork Experts CCIE's in the various technologies.
Undoubtedly GBM's Integrated Technology Services provide the industry's most complete menu of Information Technology Services in the region.
GBM's maintenance services:
GBM's maintenance services protect IT investment and ensure the availability of an IT operating environment at all times. The criteria of maintenance at GBM includes quality of service, managed engineering improvements, parts support, responsiveness, depth of service, financial planning, effective communications and professionalism.
GBM's supportline services:
GBM's supportline services, provide on-call IT answers to all how-to questions related to software installation and usage. In the case of software failures, the support line will ensure a speedy resolution by activating an on-site or remote diagnosis, as well as providing regular information updates on software fixes that may impact systems.
GBM's platform services:
The mission of GBM's platform services is to design and build a customer information infrastructure which is robust, cost effective, energy efficient and dynamic.
These services cover a combination of hardware and software technologies for the various operating systems that makes the business processes run in the most optimised way without a single point of failure.
The installations of operating systems are performed according to best practice standards and secure them against intruders, as well as structuring them for optimisation of performance.
Virtual storage is an option for when the efficient use of hardware resources is crucial to a project. Servers, storage and applications can be located at an off-site server farm to provide the right resources at the right time to meet response times specified.
Indeed, the virtualisation of networks, servers, storage and applications makes the most efficient use of the hardware resources, reduces the network bandwidth, while providing sufficient resources, including computer power.
This means a minimum strain on the organsiations infrastructure, while still providing the required service levels for the business processes.
Meanwhile, older installations can be audited and generally prepared for migration to the latest technologies so that they become more efficient, power saving and effective to maximise investment.
GBM's Managed Services:
GBM's managed services is the practice of transferring day-to-day related management responsibility as a strategic method for improved, effective and efficient operations.
- Out Tasking: Provision of a dedicated skill-set resource, managed by the customer, for a duration set by customer.
- Managed Services: Provision of skilled resources to provide GBM Management of a Customer's Infrastructure (Network/Work Stations/Help Desk/ File Servers/Applications) to dedicated SLA's.
- Hosting of Production and Disaster Recovery sites: Physical hosting in a secure environment of the complete infrastructure of Customers IT assets, including communication lines, to dedicated SLA's.
- Managed Service Hosting : Physical hosting of Customer's IT Infrastructure in a secure environment, with pro-active monitoring and Service Desk facilities, managed and controlled to SLA's by GBM specialised resources.
- Business Continuity and Disaster Recovery Consultation: Business Continuity & Disaster Recovery refers to an organization's ability to recover from a disaster and/or unexpected event and resume or continue operations. GBM Consultancy will help organisations prepare an end-to-end plan that meets International and Government specifications.
Our software specialists offer technical support for a wide range of problems including
In addition to planning and effecting your hardware installation, we can also migrate your equipment. Additionally, should
problems occur with your IBM or other vendor systems, we have maintenance options that include warranty and
preventative maintenance plans.
Gulf Business Machines Support Services
Fax : +9714 343 6868
Willy De Batselier
Integrated Technology Services Support Manager
Georges Ferzli
Director of Integrated Technology Services
Software Support for customers with existing support contracts:
Telephone : +9714 343 5353
Timings : 08h00 - 17h00 UAE local time Sunday - Thrusday
Customer Support Line
Telephone : +9714 343 5353
Fax : +9714 343 6868
E-mail : supline@ae.gbm.ihost.com
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| Mauro Solda Hardware Hotline Telephone : +9712 627 5165 Fax : +9712 627 2498 Email : mauro@ae.gbm.ihost.com |
Cesar Castro Telephone : +965 1844433 Hardware Hotline Telephone : +965 222 33282 Fax : +965 2233280 Email : castro@kw.gbm.ihost.com |
Bob Reeder Telephone : +973 17584302 Hardware Hotline Telephone : +973 17584388 Fax : +973 17584343 Email : reeder@bh.gbm.ihost.com |
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| Gerard Talabis Telephone : +968 24559800 Hardware Hotline Telephone : +968 24559818 Fax : +968 24568833 Email : gerard@om.gbm.ihost.com |
Pappu Rao Telephone : +9714 343 5353 Fax : +9714 343 6868 Hardware Hotline Telephone: +9714 316 2562 Email : pappu@ae.gbm.ihost.com |
Najeh Abu Hijleh Telephone : +974 4621395 Hardware Hotline Telephone : +974 4626694 Fax : +974 4621 523 Email : najeh@qa.gbm.ihost.com |
