GBM Principles
An organisation, like an individual, must build on a bedrock of sound beliefs if it is to survive and succeed. It must stand by these beliefs in conducting its business. Every manager must live by these beliefs in making decisions and in taking actions.
The beliefs that guide IBM/GBM activities are expressed as GBM Principle's.
Respect for the Individual
Our basic belief is respect for the individual, for each person's rights and dignity. It follows from this principle that we should:
- Help employees develop their potential and make the best use of their abilities.
- Pay and promote on merit.
- Maintain two-way communication between manager and employee, with opportunity for a fair hearing and equitable settlement of disagreements.
Service to the Customer
We are dedicated to giving our customers the best possible service. Our products and services bring profits only to the degree that they serve the customer and satisfy customer needs.
This demands that we:
- Know our customer needs and help them anticipate future needs.
- Help customers use our products and services in the best possible way.
- Provide superior equipment maintenance and supporting services.
Excellence Must Be a Way of Life
We want IBM/GBM to be known for its excellence. Therefore we believe that every task, in every part of the business, should be performed in a superior manner and to the best of our ability. Nothing should be left to chance in our pursuit of excellence.
Managers Must Lead Effectively
Our success depends on intelligent and aggressive management which is sensitive to the need for making an enthusiastic partner of every individual in the organisation.
This requires that managers:
- Provide the kind of leadership that will motivate employees to do their jobs in a superior way.
- Meet frequently with all their people.
- Have the courage to question decisions and policies; have the vision to see the needs of the Company as well as the operating unit and the department.
- Plan for the future by keeping an open mind to new ideas, whatever the source.
Fair Deal for the Supplier
We want to deal fairly and impartially with suppliers of goods and services.
We should:
Select Suppliers according to the quality of their products or services, their general reliability and competitiveness of price.
Recognize the legitimate interests of both supplier and ourselves when negotiating a contract; administer such contracts in good faith.
Avoid suppliers becoming unduly dependent on us.
Be a Good Corporate Citizen
We accept our responsibilities in the community, national and world affairs; we serve our interests best when we serve the public interest.
The Employer
GBM has expanded at a phenomenal rate and this growth is thanks to the commitment of a creative, talented and diverse workforce. Our people are passionate about what they do and passionate about the service they provide to our customers.
GBM supports continuous development of all staff through investment in training, social programmes and working environment. Continuous job opportunities are provided to allow mobility of our staff within the company.
At GBM you'll be empowered, recognized for your contributions and have the opportunity to grow your career.
Our Employees
GBM has expanded at a phenomenal rate and this growth is thanks to the commitment of a creative, talented and diverse workforce. Our people are passionate about what they do and passionate about the service they provide to our customers.
